These Terms apply to all work we do for business clients. By working with us, you agree to them. They are written to be readable, not scary. But they are still legally binding. They sit on top of any specific proposal we send you. If something in a proposal clearly contradicts these Terms, the proposal wins.

OUR SERVICES

Our proposals define the scope of work. Anything outside that scope will be discussed and quoted separately. We deliver what we agreed on in the proposal, and we do it with professional care. We do not guarantee specific business results such as higher sales, bookings, engagement, or fame. What you do with our work is your responsibility. We are happy to advise, but what happens with the work in your business is ultimately your call.

Creative work is subjective. We aim to deliver work that fits the agreed direction and is of a high professional standard. Final creative judgement remains with us unless we agree otherwise.

INTELLECTUAL PROPERTY AND USAGE

Unless we clearly agree otherwise in writing, all rights to everything we create stay with E2.718 STUDIO. You are paying for the right to use our work, not to own it.

All usage rights are granted only after full payment has been received. Any use before that is at your own risk and may be revoked if payment is not completed. We may also require you to stop using and, where reasonably possible, delete the work until payment is completed.

For ongoing memberships and similar setups, we grant you a non-exclusive, non-transferable license to use the Licensed Content for Digital Use only.

“Digital Use” means use on your own owned digital channels, including your website, blog, organic social media, email newsletters, and digital presentations. It excludes all paid media, advertising, PR distribution, and third-party media.

Your license remains valid for the duration of your paid subscription period. During an active subscription, you may use any previously downloaded Licensed Content within the scope of your license. After your subscription ends, you may retain files for internal reference, but you may not use them unless you have an active license.

If you continue using the work after your license ends, we may charge a reasonable license fee for that use.

Except for cropping, adding text, and adding a logo, you may not alter the Licensed Content. You may not apply filters, colour changes, retouching, or any other form of manipulation. Technical adjustments required for format, compression, or performance are permitted, as long as they do not alter the visual appearance of the work.

Use is permitted solely by internal users. External parties may assist you in creating or managing your content, but they may not use or publish the Licensed Content independently without their own license.

If you want to use our work beyond your own channels, including any paid promotion, advertising, PR distribution, or third-party publication, you must request our approval first so we can agree on scope and fee.

You may not resell, gift, or sublicense our content, or edit it in a way that harms our reputation, without our consent.

We may show the work we create for you in our portfolio, decks, and socials, unless we agree to keep something under wraps for a period or mark a project as confidential. We will not license your commissioned content to other clients without your permission.

We ensure that the Licensed Content includes appropriate permissions for the agreed use. You remain responsible for how you use the content in your own context.

WHAT WE NEED FROM YOU

You give us timely information, access, feedback, and approvals so we can do our job. If delays or extra work are caused by slow responses, scope adjustments, or other changes on your side, timelines may move, and we may reschedule or charge additional fees where needed.

Anything you supply to us – logos, images, text, music, talent, locations – must be yours to use. If someone later complains that something you provided infringes their rights or breaks the law, you handle it and keep us out of trouble.

OUR COMMUNITY AND PARTNERS

Our work is community-based. We work with freelancers or partners such as photographers, filmmakers, editors, stylists, models, or social media managers. We remain your main contact.

You agree not to bypass us and directly hire people we introduced for similar work for twelve months after a project without our written okay. This includes hiring them indirectly through another party.

We are careful in who we work with, but we are not liable for damage or issues caused by independent third parties outside our control. We coordinate and curate this work, but we do not act as employer or legal representative of these third parties.

FEES AND PAYMENT

Our quotes are valid for 14 days. All amounts are in Euro and, unless stated, exclude VAT.

For projects, we invoice 50% upfront and 50% on completion before final delivery. For retainers and memberships, we invoice in advance per period. Retainers are initially agreed for a minimum term of six months and are thereafter cancellable on a monthly basis. Standard payment term is 30 days from invoice date.

If you miss the due date, we may send reminders and may pause or delay ongoing work until payment is received. If payment is still not made, we may charge statutory commercial interest and reasonable recovery costs. Where permitted, we may apply an additional late fee. We really prefer talking before it gets there.

You cannot suspend payment or offset our invoices with your own claims unless mandatory law says you can. Upfront deposits are generally non-refundable once we start or reserve time for your project.

DELIVERY AND APPROVAL

We agree on delivery timings together. If none are fixed, we deliver within a reasonable period. We are not liable for delays or failure to perform caused by circumstances beyond our reasonable control, but we will keep you informed.

When you receive the final work, you check it within seven days. If we do not hear from you, the work counts as accepted. If something clearly does not match what we agreed, we fix it.

This also applies to partial deliveries and milestones unless we agree otherwise. Reasonable revisions are included to achieve the agreed result. Additional rounds of feedback or changes outside the original scope may be quoted separately.

LIABILITY

We are not liable for indirect damage such as lost profit, lost bookings, or missed opportunities.

If we are liable for something directly related to our work, our total liability is capped at the amount you paid us for that specific assignment, excluding VAT. This limitation applies per assignment.

We do not limit liability where the law forbids it, such as intent, gross negligence, or injury.

If you breach these Terms, we may suspend or terminate your license and require you to stop using the content.

If a third party makes a claim against us because of how you used the work, or because of materials or instructions you supplied, you indemnify us and take over that fight.

TERM AND TERMINATION

For one-off projects, the agreement ends when the work is delivered and paid. For monthly services, you can terminate with one month’s written notice. If notice comes in too late for the next cycle, it ends the following one.

Fees already paid for periods after the end date may be refunded pro rata if notice was on time. Work completed up to the termination date will be invoiced.

Either of us may terminate immediately if the other materially breaches these Terms and does not fix it after being told.

On termination, you may keep using the fully paid work within the agreed license period. Anything not paid for, or supplied as part of a cancelled period must stop being used and, where possible, be removed. Historic organic social posts published during your active licence period may remain online.

LAW AND DISPUTES

These Terms are governed by Dutch law. Disputes that we cannot solve in a normal conversation go to the competent court in the Netherlands.

Before we drag anyone to court, we talk like adults and try to solve it. If one clause in these Terms is found invalid, the rest keeps standing. Not enforcing a clause once does not mean we waive it forever.

CHANGES TO TERMS

We may update these Terms and Conditions from time to time. The most recent version is always available on our website with a “last updated” date. If we make important changes, we will highlight them.

The version that applies to your project is the version in effect at the time the agreement is formed.

FINAL NOTE

Thank you for choosing to work with us. We take your trust seriously and will always do our best to earn it on every project.