These Terms apply to all work we do for business clients. By working with us, you agree to them. They are written to be readable, not scary. They sit on top of any specific proposal we send you. If something in a proposal clearly contradicts these Terms, the proposal wins.

OUR SERVICES

We deliver what we agreed on in the proposal, and we do it with professional care. We do not guarantee specific business results such as higher sales, bookings, engagement, or fame. What you do with our work is your responsibility. We are happy to advise, but what happens with the work in your business is ultimately your call.

INTELLECTUAL PROPERTY AND USAGE

Unless we clearly agree otherwise in writing, all rights to everything we create stay with E2.718 STUDIO. You are paying for the right to use our work, not to own it.

For ongoing memberships and similar setups, we grant you a non-exclusive non-transferable license to use the Licensed Content for Digital Use only. Use for paid social media, boosted posts, influencer posts, press kits, PR outreach, media distribution, journalist use, print, OOH, packaging, POS, product labels, catalogues is not permitted.

Except for Cropping, adding text and adding a logo, you may not alter the Licensed Content. You may not apply filters, colour changes, retouching, or any other form of manipulation.

Use is permitted solely by internal users. External partners like freelancers, agencies, dealers, retailers, or distributors may not use or access the Licensed Content unless they hold their own valid subscription or license. The license is non-revocable during any paid subscription period except in cases of material breach of these Terms.

If you want to use our work in third-party media beyond your own channels – for example, magazines, paid campaigns, out-of-home, or distribution to your partners – you ask us first so we can agree on scope and fee. You may not resell, gift, or sublicense our content, or edit it in a way that harms our reputation, without our consent.

We may show the work we create for you in our portfolio, decks, and socials, unless we agree to keep something under wraps for a period or mark a project as confidential. We will not license your commissioned content to other clients without your permission.

WHAT WE NEED FROM YOU

You give us timely information, access, feedback, and approvals so we can do our job. If delays or extra work are caused by slow responses, scope adjustments, or other changes on your side, timelines may move and additional fees may apply, but we will always flag that first.

Anything you supply to us – logos, images, text, music, talent, locations – must be yours to use. If someone later complains that something you provided infringes their rights or breaks the law, you handle it and keep us out of trouble.

OUR COMMUNITY AND PARTNERS

Our work is community-based. We work with freelancers or partners such as photographers, filmmakers, editors, stylists, models, or guides. We remain your main contact. You agree not to bypass us and directly hire people we introduced for similar work for twelve months after a project without our written okay.

We are careful in who we work with, but we are not liable for damage or issues caused by independent third parties outside our control.

FEES AND PAYMENT

Our quotes are valid for 30 days. All amounts are in Euro and, unless stated, exclude VAT. For projects, we invoice 50% upfront and 50% on completion before final delivery. For retainers or memberships, we invoice in advance per period. Standard payment term is 30 days from invoice date.

If you miss the due date, we may send reminders. If payment is still not made, we may charge a 10% monthly late fee, charge statutory commercial interest, and pass the claim to a collection agency, including reasonable recovery costs. We really prefer talking before it gets there. You cannot suspend payment or offset our invoices with your own claims unless mandatory law says you can. Upfront deposits are generally non-refundable once we start or reserve time for your project.

DELIVERY AND APPROVAL

We agree on delivery timings together. If none are fixed, we deliver within a reasonable period. Sometimes life, weather, or your changes move things. But we will keep you informed. When you receive the final work, you check it within seven days. If we do not hear from you, the work counts as accepted. If something clearly does not match what we agreed, we fix it. Larger changes or new ideas may be quoted separately.

LIABILITY

We are not liable for indirect damage such as lost profit, lost bookings, or missed opportunities. If we are liable for something directly related to our work, our total liability is capped at the amount you paid us for that specific assignment. We do not limit liability where the law forbids it, such as intent, gross negligence, or injury.

If a third party makes a claim against us because of how you used the work, or because of materials or instructions you supplied, you indemnify us and take over that fight.

TERM AND TERMINATION

For one-off projects, the agreement ends when the work is delivered and paid. For monthly services, you can terminate with one month’s written notice. If notice comes in too late for the next cycle, it ends the following one. Fees already paid for periods after the end date may be refunded pro rata if notice was on time.

Either of us may terminate immediately if the other materially breaches these Terms and does not fix it after being told. On termination, you may keep using fully paid content within the agreed license period. Anything not paid for, or supplied as part of a cancelled period must stop being used. Historic organic social posts published during your active licence period may remain online.

LAW AND DISPUTES

These Terms are governed by Dutch law. Disputes that we cannot solve in a normal conversation go to the competent court in the Netherlands. Before we drag anyone to court, we talk like adults and try to solve it. If one clause in these Terms is found invalid, the rest keeps standing. Not enforcing a clause once does not mean we waive it forever.

CHANGES TO TERMS

We may update these Terms and Conditions when our services or the rules change. The most recent version is always available on our website with a “last updated” date. If we make important changes, we will highlight them.

FINAL NOTE

Thank you for choosing to work with us. We take your trust seriously and will always do our best to earn it on every project.